(718) 963-7511
Hours of operation are designed to meet patients’ needs and hours are adjusted to meet the demand of the community.
Appropriate Clinical Necessity and Timeliness of Services Provided
- Providers assess patients at each visit to ensure that:
- Adequate care is provided in the appropriate setting.
- Patients are referred without delay should an urgent/emergent situation be present.
- Patients are referred appropriately within the Medical Center when needed.
- Appropriate referrals for evaluation are made to Social Work and other disciplines.
- Patients/Care Givers are knowledgeable of the conditions or diagnosis for which care is being provided based on patients desire.
Patients requiring services at Wyckoff who require transportation from an off-site location are provided with appropriate transportation.
During the employment orientation process, through ongoing continuing education and in-service, staff meetings, medical record review and through the Performance Improvement process, appropriate and timely provision of services and patient safety are continually emphasized.
Availability of Staff
The allocation of staff corresponds to the size and service needs of each service module at the main campus and outreach center. The personnel configuration includes:
- Attending Physicians, other Licensed Providers, and Residents appropriate to the service(s) provided
- Registered Professional Nurses and/or Licensed Practical Nurses
- Nursing Technicians/Nursing Assistants and/or Medical Assistants
- Other appropriate Support Staff.
Level of Care/Patient Needs
The level of care provided throughout the Ambulatory Care Services system meets the requirements set forth by regulatory agencies and established policies and procedures of the Medical Center. All providers are trained in their respective specialties. Resident staff is trained in BCLS and ACLS. Nursing staff and/or patient care support staff are trained in BCLS or Heart Saver. All staff completes an orientation process, followed by annual in-service. Administrative policies and procedures, departmental manuals and continuing educational offerings are available to ensure that staff is cognizant of current health care trends related to provision of patient care. In addition, all employees are expected to be “team players”, with knowledge of the Medical Center’s mission, vision, and values statements. All staff is expected to take an active role in the Performance Improvement process, to assist in maintaining a safe environment for patients, visitors and employees and to be knowledgeable of their Safety and Disaster responsibilities.
Standards of Practice
The recognized standards and guidelines from all regulatory agencies (The Joint Commission, CMS, NYSDOH, OSHA, Medicaid for Pregnant Women [formerly PCAP], etc.) are enforced and practiced throughout the Ambulatory Care Services system.
Measures of The Extent To Which Care Provided Meets The Patients’ Needs
- Care provided is appropriate, courteous and of high quality. Provision of appropriate, courteous, high quality care and monitoring for performance variance.
- Development and maintenance of a relevant performance improvement plan.
- Communication and reporting of performance improvement activities
- Identification of deficiencies and/or opportunities for improvement with development of appropriate corrective action plans
- Resolution of problems that impact on patient care delivery
- Resolution/Response of patient/family complaints.
- Continuing education and in-service offerings, including Customer Relations and Patient Safety.
- Patient Perception Survey (Press Ganey) and Providers’ Satisfaction Survey.
- Patient Education offering (printed materials, classes and support groups)